WHERE CAN I GET HELP WITH QUALTRICS?

While I’d love to be able to help everyone with all of their surveys, I simply don’t have enough time! Fortunately, there’s a lot of great support available to you for free.

Qualtrics support – Our CQU license includes support directly from Qualtrics. With your permission, they can log in to your survey and help with it. Qualtrics also updates their products regularly, and the support team is on top of changes. They are very fast to respond. If you’re from another institution, please check with your Qualtrics admins to see what level of support you have available, but I think it’s pretty standard that Qualtrics supports all paying accounts. See https://www.qualtrics.com/support/

Qualtrics XM Community – This is a community of users where people can ask and answer questions. There are a lot of very experienced people on here. While you might not always get an immediate answer for your question, you can search previous questions and answers by others. Chances are that if you’re asking something, someone else has asked it too. https://community.qualtrics.com

WHERE CAN I LEARN ABOUT QUALTRICS?

Qualtrics Basecamp - Qualtrics offers training through their Basecamp program. I’ve worked through the Essentials and Expert programs, and there’s a lot of great information in there. They do offer the ability for you to sit “exams” for official certification, if you like. These cost a few hundred US dollars. But, you don’t need to actually do the exams - you only need to do this if you want or need certification. You can just work through the exercises to learn lots of things about the platform. I recommend working through this. https://basecamp.qualtrics.com